If you or your church members experience any problems with the screen saver, please consult our Frequently Asked Questions section below. If you don't find a solution to your problem, please do not hesitate to contact us using the support request form below (fields whose titles appear in bold are required) or via one of the other standard methods of contacting us.

Although most people do not experience any problems with our screen savers, if you do experience a problem, keep in mind that many problems can be solved simply by uninstalling the screen saver and the installing it again. Directions for these steps can be found below under Frequently Asked Questions.

The following are answers to questions regarding our screen savers which we receive from time to time.

If you don't remember the name of the directory in which you saved the screen saver executable file, you can do a search to find it. Click on the "Start" button in the lower left hand corner of your computer screen. Drag the cursor up to the "Find" item and then over to the left to the "Files or Folders...." item. This will open a dialog box entitled "Find: All Files' in which you can enter information to help you find the executable file.

First, make sure that the field on the line which begins "Look in:" contains the name of your hard drive (usually, "Drive_c (C)". Then, enter the name of the screen saver executable file (churchsaver_sample.exe) in the field on the line which begins "Named:". Click once on the "Find Now" button with the left mouse button. Your computer will then find the executable file and display it in a new window which will appear at the bottom of the "Find: All Files" dialog box.

Double click on the executable file in that window, and the screen saver will be installed on your computer.

• Click on the Start button in the lower left of your Windows desktop.

• Move your cursor up to the "Run..." item and click on it.

• This will open a dialog box appropriately named "Run."

• Click on the "Browse" button.

• This will open a dialog box appropriately named "Browse" which contains the directory structure of your computer in its main window.

• Find the screen saver executable file - churchsaver_sample.exe for the sample screen saver or churchsaver.exe for the branded screen saver which you or your church purchased. Note that the folder or directory in which you placed the executable file during the download process must appear in the "Look in:" field at the top of the "Browse" dialog box. If it is not there, click on the arrow at the right of the "Look in:" field - this will allow you to choose another folder or directory. If you don't remember where you placed the executable file during the download process, see the answer to the first question above on our Support page to find the executable file.

• Once you have found the screen saver executable file, double click on it. This will return you to the "Run" dialog box, and you will notice that the path to the screen saver executable file now appears in the "Open" field.

• Click the "OK" button and the screen saver installation routine will begin. Follow the on screen instructions to complete the installation of your screen saver.

• Click on the "Start" button in the lower left of your Windows desktop.

• Move your cursor up to the "Settings" item, then over to the right to the "Control Panel" item.

• Click on the "Control Panel" item. This will open up the "Control Panel" window.

• Double click on the "Add/Remove Programs" icon. This willopen up the "Add/Remove Programs Properties" dialog box.

• In the lower half of that dialog box, there will be a scrollable list of software programs. Find the name of the screen saver and click on it once so that it is highlighted.

• Click on the "Add/Remove ...." button, and the screen saver will be uninstalled.

Name:
Church:
Email:
Phone:
Fax:
Website:
Operating System:	Windows XP Windows 2000 Windows ME Windows 98 Windows 95 Windows NT Other
Free Hard Drive Space:
RAM:
Description of Problem: